Support
Need help with Layer 24? Email us and we will reply as soon as we can.
Contact: support@{{DOMAIN}}
Please tell us which iPhone and iOS version you use, and what you saw. Never email your password. We will never ask for it.
Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open Settings, tap your name (Apple ID), tap Subscriptions, then choose Layer 24. You can change plans or cancel there. We cannot cancel or refund a subscription for you, because Apple handles the billing. For refunds, use Apple's "Report a Problem" page.
How do I restore my purchases?
In the Layer 24 app, open Settings and tap Restore Purchases. Sign in with the same Apple ID you used to subscribe. If your plan does not appear, email us.
How do I delete my account?
In the Layer 24 app, open Settings and tap Delete Account, then confirm. We delete your stations, listening history and personal data within 30 days. If you signed in with Apple, the app asks Apple to revoke Layer 24's access. You can also remove Layer 24 yourself under Apple ID, then Sign in with Apple, in your iPhone Settings. Deleting your account does not cancel a subscription. Cancel it in iPhone Settings under Subscriptions first.
How do I turn on multi-factor authentication (MFA)?
MFA is optional. In the app, open Settings and turn on MFA. You will scan a code with an authenticator app. After that, signing in asks for a code from that app.
I lost my authenticator, or I want to turn MFA off. What do I do?
To turn MFA off in the app you enter a current code. If you lost your authenticator and can no longer get codes, contact support and we will help you recover access.
I signed up with a username. How do I reset my password?
Username accounts need a recovery email. On the sign-in screen, tap Forgot password and we will send a reset link to your recovery email. If you can no longer reach that email, contact support.
How many stations can I have?
That depends on your plan. The plan screen in the app shows the limit.
Is this investment advice?
No. Segments are written by AI from cited sources and are not investment advice. Check the cited sources before you act on anything you hear.
I heard something wrong. How do I report it?
Email us with the station name and the time you heard it. We will look into it.